Frequently Asked Questions

General

How are your rings made?

Can I make a custom ring design?

What causes and colors will be launched in the future?

How fragile are the rings?

Sizing

What size should I order? What size am I?

How do I know my ring size?

What if my ring doesn’t fit?

Payments / Orders

How long will it take to receive my order?

Did you receive my order?

What happens when after I place an order?

Can I change my order?

How do I cancel my order?

Is it safe to order on FOREVERSHANGRILA.COM?

Are prices on FOREVERSHANGRILA.COM subject to change?

Return Policy

What is the warranty?

What if I don't like my ring?

How do I make a return?

Shipping

How do I find my tracking number?

What are the standard shipping costs?

What should I do if I entered an incorrect shipping address?

How long will it take to receive my order?

Do you ship internationally?

Do you ship worldwide? How much does shipping cost?

Will I have to pay Duty, VAT, and other fees?

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Sizing chart

Ring Size
Forever Shangri-La realizes that you may not know the ring size for a given finger, and we want to help.

Here are a few steps to make your measurement more accurate:

How to find your ring size:

Tips for buying the ring as a surprise:

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